Contact Us
This page is for readers who want to reach the editorial team behind New Betting Sites UAE — to correct something we have published, to tell us what happened when you used one of the sportsbooks listed on this site, or to ask a question our reviews did not answer. Email is the only channel we run, and everything below explains what we can help with, what we cannot, and how to make your message easy to act on.
Where to write
Email [email protected]. One inbox handles every type of enquiry — editorial, corrections, commercial and privacy. Put the subject in the subject line ("Correction — odds margin figure", "Payout delay — [operator]", "Advertising enquiry") and you will get to the right person faster.
We read everything. We do not publish a guaranteed response time, because the team is small and volume varies; treat a reply as likely rather than certain, and send a follow-up if a week passes on something time-sensitive.
What to include
- The page you are writing about, and the operator name if it concerns a specific brand.
- The date you saw the information, since our findings are dated and the UAE framework is moving.
- What you believe is wrong or missing, and where you saw better information — an operator's own terms page, a regulator notice, a screenshot of the sportsbook.
- Your country of residence if it affects the point, because terms differ by region.
Please do not send passwords, full card numbers, copies of identity documents or account credentials. We never need them, and we will delete anything of that kind on sight.
What we can actually help with
| Enquiry | Can we help? | What happens |
|---|---|---|
| Factual correction to a review or comparison table | Yes | We re-check against operator terms and public sources, then amend and re-date the page |
| Bonus terms have changed since we published | Yes | We verify the current terms and update the offer wording |
| Your account was limited, closed or a withdrawal is delayed | Partly | We cannot intervene, but we log it — patterns across readers change how we rate a brand |
| Dispute over a settled bet, void or dead-heat ruling | No | Raise it with the operator, then its licensing body's complaints route |
| Legal advice on betting in the UAE | No | Consult a qualified professional; we publish general information only |
| Advertising, affiliate or media enquiries | Yes | Commercial contact is handled separately from editorial scoring |
How we are funded, in plain terms
Some links on this site are commercial. If you open an account through one, the publisher may earn a commission at no extra cost to you. Commission does not buy a position in our rankings, and it does not soften a review. If you think a page reads as though it did, say so in your email and quote the line — that is a complaint we take seriously and answer.
Reader reports are how our rankings move
Because we research rather than test with real money, what readers tell us about payouts and account handling matters more here than it would elsewhere. The reports that carry the most weight are the specific ones.
- Payout timing — which withdrawal method, the amount, the date requested, the date received. Advertised processing times and what a reader actually waits for are different things, and we present them differently.
- Verification friction — what KYC documents were asked for, whether source-of-funds checks were triggered, and at which stage.
- Payment routes — whether a UAE card or bank transfer declined, which international e-wallet or cryptocurrency route worked instead, and roughly what the conversion from or to AED cost you.
- Odds and market depth — thin in-play markets on ADNOC Pro League fixtures, missing bet builder coverage, an overround that widened on Premier League, LaLiga or Champions League prices, or gaps across the Indian Premier League, ICC events, the Pakistan Super League and the Abu Dhabi T10.
- Arabic support — whether the Arabic-language sportsbook interface is genuinely right-to-left throughout, and what hours Arabic-speaking agents are actually reachable.
- App behaviour — how the iOS and Android betting apps hold up at kick-off, whether cash out stays available when a match is busy.
- Limits — maximum payout caps you ran into, or a limited or closed account and the reason given.
We anonymise reader reports unless you tell us otherwise, and we corroborate against operator terms before anything changes on a page.
Questions we get most about the brands we list
Three of the higher-ranked sportsbooks generate most of the email, so it is worth setting out what we can and cannot tell you before you write.
BetNinja
It sits top of our list mainly on accumulator pricing and the breadth of its football and cricket markets, which is what readers in the UAE ask about most. Its headline promotion is up to 55% extra on a winning acca — the percentage scales with the number of legs, and minimum qualifying odds apply per selection, so read the promotion terms on site before you stake anything. The limitation worth knowing: an acca boost only pays when the whole slip lands, so it is worth far less than the headline suggests on the sort of multi-leg bets most people place, and it does nothing for singles. Confirm its stated minimum age and current in-play and cash out coverage on the operator's own pages; both can change without notice.
InstantCasino
Readers write about it for payout speed and a clean combo-bet structure. The offer is up to 40% extra on combo bets, again tiered by legs and subject to minimum odds per selection. The drawback is scope: the sportsbook sits alongside a large casino operation, and market depth on secondary football competitions and smaller cricket tournaments is narrower than at a football-first book. If your betting is mostly ADNOC Pro League or Abu Dhabi T10, check the market list yourself first.
CoinPoker Casino
This one comes up almost entirely on payments. It is crypto-native, which matters in a market where UAE cards and bank transfers routinely decline gambling merchant category codes. Its sports promotion is also up to 40% extra on combo bets, on similar qualifying-odds terms. The limitation is real: pricing your bankroll in a volatile asset adds a second layer of risk on top of the bet itself, and you convert twice — AED to crypto and back — with a spread each way. It is also a poker-led brand, so the sportsbook is a secondary product rather than the main event.
Golden Panda's weekly cashback, Lucky Block, WSM Casino, TG Casino, MegaDice, FastSlots and SambaSlots all draw enquiries too, mostly about bonus wagering and withdrawal conditions. The same rule applies to every one of them: the terms on the operator's page at the moment you register are the terms that bind you, not our summary or theirs from last season.
Money questions we can and cannot answer
Using this site costs nothing. The costs are on the operator side, and they are the thing readers most often misjudge.
- Deposits. UAE-issued cards and domestic bank transfers are commonly declined for gambling merchants. In practice that leaves international e-wallets and cryptocurrency. We can point at which routes readers report working; we cannot tell you a route will work for your bank.
- Currency. The dirham is pegged to the US dollar at roughly 3.67, but most offshore sportsbooks do not hold AED accounts. You convert on the way in and again on the way out, and the spread on both legs is a genuine cost against your returns. Ask us to check a stated currency list on a brand and we will; ask us to predict your bank's FX margin and we cannot.
- Withdrawals. Processing times published by operators are advertising until a reader confirms them. Send us yours and we will say so on the page.
- Traceability. Any deposit or withdrawal leaves a record on both sides, and verification usually includes KYC and sometimes source-of-funds checks. That is a fact to factor in, not something we can make go away.
- Tax. There is no UAE tax on winnings, but obligations in your home country may still apply. For anything specific, consult a qualified professional.
What we cover, and what sits on other pages
Our reviews run across pre-match and in-play betting, singles and accumulators, bet builders, cash out, and the odds margin behind decimal prices — with football and cricket carrying the most weight, alongside Meydan Racecourse and the Dubai World Cup, camel racing, the Abu Dhabi Grand Prix and esports betting. Note that betting is not offered at UAE racecourses, which run prize and prediction competitions rather than a tote.
Most of the operators we list also run casino, live-dealer and poker products beside the sportsbook, on the same wallet. Those carry different bonus terms, different wagering requirements and a different risk profile from sports wagering, and a sportsbook offer generally will not release on casino play. If your question is about that side, our casino coverage is the better starting point. Questions about who writes these reviews and how they are scored are answered on our about page, and the rules governing use of this site sit in the terms and conditions.
The legal position, before you email us about it
We get this question weekly, so here it is directly. The General Commercial Gaming Regulatory Authority (GCGRA), established in September 2023, licenses commercial gaming in the UAE — including sports wagering. Its remit covers The Game LLC national lottery, the Wynn Al Marjan Island land-based licence scheduled to open in September 2027, and online gaming under Internet Gaming and Sports Wagering licences, where a single operator has been authorised to date. That licensed online product is geolocation-restricted to players inside the UAE, prohibits VPN use and is limited to those aged 21 and over.
Every site reviewed on New Betting Sites UAE is licensed offshore. None is licensed or approved by the GCGRA, and nothing here should be read as saying otherwise. Betting outside the licensed framework remains a criminal offence under Federal Decree-Law No. 31 of 2021 and the Crimes and Penalties Law. The criminal law is federal and identical in all seven emirates — Dubai is not more permissive than Sharjah or Abu Dhabi. Sources disagree on specific article numbers and penalty figures, so we do not state them, and we will not publish them in reply to an email either. We will not advise anyone on bypassing ISP blocks, geolocation or payment checks. For your own position, consult a qualified professional. Findings on this page were last checked on 22 September 2026.
If the email you want to send is about gambling harm
Write to us if you want, but there are better places. The GCGRA Voluntary Self-Exclusion programme covers licensed UAE gaming and does not reach offshore sites, so if you need to stop, use each operator's own deposit limits, loss limits, time-out and self-exclusion tools on every account you hold. The UAE Responsible Gaming Alliance works on harm prevention in the licensed market. Takalam provides confidential mental-health support in the UAE, and Gambling Therapy offers free online support at gamblingtherapy.org. Our responsible gambling page sets out the tools in more detail. Nobody should treat betting as income or as a way out of a financial problem, and no amount of sporting knowledge removes the risk of losing.
Before you hit send
If it is a correction, a dated source in the message will get it fixed faster than anything else. If it is a payout or account problem, take it to the operator first and copy us on what they say — that is the version of your report we can actually use. If it is a general question about where to open an account, tell us what you bet on and how you intend to pay, and we will point you at the relevant comparison rather than guess. The address, once more, is [email protected].